🛠️ Order Issue & Assistance
Damaged, Missing, or Wrong Items
If your item is faulty, you received the wrong item, or your package is missing any items, please reach out directly to our team here so we can help resolve this for you. To assist you as quickly as possible, please include:. This information helps u
Delivered But Not Received
If your order is marked as delivered but you haven’t received it, the courier may have left your package in a safe location if no one was home. Please check around your property and with neighbours or building management, who may have collected it fo
Order Delays (Dispatch or Transit)
We aim to dispatch all orders within 1-3 business days. For deliveries via Standard Shipping:. You’ll receive a tracking link via email once your order has shipped. Please note: Dispatch times may be slightly delayed during peak periods, sales, publi
Affiliates & Ambassadors
If you have questions or issues related to our affiliate or ambassador program, please note that these are handled by a dedicated team. This includes:. For all affiliate or ambassador-related matters, please contact our team directly at: ambassadors@