At The Oodie™, we want your cosy order to arrive as quickly and safely as possible! Here’s everything you need to know about our shipping options, delivery times, and how to track your order.

At The Oodie&#x2122;, we want your cosy order to arrive as quickly and safely as possible! Here&#x2019;s everything you need to know about our shipping options, delivery times, and how to track your order.<h4 id="shipping-options--costs">Shipping Options &amp; Costs:</h4><table style="width: 100%;"><tbody><tr><td style="width: 16.2614%; background-color: rgb(153, 214, 234);"><div style="text-align: center;">Order Value</div></td><td style="width: 44.8281%; background-color: rgb(153, 214, 234);"><div style="text-align: center;">Standard Shipping</div></td><td style="width: 38.6066%; background-color: rgb(153, 214, 234);"><div style="text-align: center;">Shipping Protection </div></td></tr><tr><td style="width: 16.2614%; background-color: rgb(153, 214, 234);"><div style="text-align: center;">Under $100</div></td><td style="width: 44.8281%;"><div style="text-align: center;">$7.99 (2-7 business days after disaptch)</div></td><td style="width: 38.6066%;"><div style="text-align: center;">Available at checkout</div></td></tr><tr><td style="width: 16.2614%; background-color: rgb(153, 214, 234);"><div style="text-align: center;">$100+</div></td><td style="width: 44.8281%;"><div style="text-align: center;">FREE&#xA0;(2-7 business days after disaptch)</div></td><td style="width: 38.6066%;"><div style="text-align: center;">Available at checkout</div></td></tr></tbody></table> <ul><li style="font-family: Inter; font-size: 16px; text-align: left;">Standard Shipping: Free for orders $100 and over. $7.99 for orders under $100.</li><li style="font-family: Inter; font-size: 16px; text-align: left;">Shipping Protection: Add for just a small fee to protect your order against loss, theft, or damage.</li></ul><h4 id="processing-times">Processing Times:</h4><ul><li style="font-family: Inter; font-size: 16px;">Orders are processed within 1-3 business days (dispatch times may be longer during peak periods).</li><li style="font-family: Inter; font-size: 16px;">You&#x2019;ll receive a tracking link via email once your order is dispatched.</li></ul><h4 id="tracking-your-order">Tracking Your Order:</h4><ul><li style="font-family: Inter; font-size: 16px;">Use the tracking link in your dispatch email to follow your order&#x2019;s journey.</li><li style="font-family: Inter; font-size: 16px;">To get the most accurate and up-to-date tracking info, head over to the relevant courier&apos;s tracking page:<ul><li style="font-family: Inter; font-size: 16px;"><a href="https://tools.usps.com/go/TrackConfirmAction_input" target="_blank" rel="noopener noreferrer">USPS</a></li><li style="font-family: Inter; font-size: 16px;"><a href="https://www.ups.com/track?loc=en_AU&amp;requester=ST/" target="_blank" rel="noopener noreferrer">UPS</a></li></ul></li><li style="font-family: Inter; font-size: 16px;">If you have questions, our Comfort Consultants can help you <a href="https://us.theoodie.com/pages/contact" target="_blank" rel="noopener noreferrer">here</a>!</li></ul>

Shipping & Delivery Overview

If you’re not completely happy with your purchase, you can return your item(s) for free within 30 days of delivery. If you have any questions or need assistance, please reach out to our Comfort Consultants here.

If you&#x2019;re not completely happy with your purchase, you can return your item(s) for free within 30 days of delivery.<h4 id="how-to-start-a-return">How to Start a Return</h4><ol><li style="font-family: Inter; font-size: 16px;">To initiate a return, please email our Comfort Consultants <a href="https://us.theoodie.com/pages/contact" target="_blank" rel="noopener noreferrer">here&#xA0;</a>with the following:<ul style="font-family: initial; font-size: initial;"><li style="font-family: Inter; font-size: 16px;">Your order number</li><li style="font-family: Inter; font-size: 16px;">Photos of the item in as-new condition</li><li style="font-family: Inter; font-size: 16px;">Confirmation that all original packaging is included (e.g. swing tags, boxes, ribbons, specialty wrapping)</li></ul></li><li style="font-family: Inter; font-size: 16px;">Once we receive your email, we&#x2019;ll guide you through the next steps, including how to package and post your return via CampusShip.</li></ol><h4 id="return-eligibility">Return Eligibility</h4><ul><li style="font-size: 16px; font-family: Inter;">Your return must be initiated and posted within 30 days of receiving your order.</li><li style="font-size: 16px; font-family: Inter;">Items must be in &#x2018;as new&#x2019; condition, including original packaging, swing tags, boxes, ribbons, and any specialty wrapping.</li><li style="font-size: 16px; font-family: Inter;">Items marked &#x201C;Final Sale&#x201D; or &#x201C;Non-Returnable&#x201D; cannot be returned unless faulty.</li></ul><h4 id="refunds--fees">Refunds &amp; Fees</h4><ul><li style="font-size: 16px; font-family: Inter;">You&#x2019;ll receive a full refund for eligible items once your return is received and inspected.</li><li style="font-size: 16px; font-family: Inter;">Shipping fees are non-refundable. Once your order has been dispatched, we cannot refund shipping charges.</li><li style="font-size: 16px; font-family: Inter;">If you return part of a bundle, the bundle discount will no longer apply. The items you keep will be charged at the current sale price, and your refund will reflect the difference.</li></ul><h4 id="need-help">Need Help?</h4>If you have any questions or need assistance, please reach out to our Comfort Consultants <a href="https://us.theoodie.com/pages/contact" target="_blank" rel="noopener noreferrer">here</a>.

Returns & Exchanges Policy

We know how important it is for your Oodie™ to arrive safe and sound. That’s why we offer ShipInsure Protection - an optional add-on for just a small fee at checkout. Note: If you choose not to add ShipInsure, we cannot guarantee a refund or replacem

We know how important it is for your Oodie&#x2122; to arrive safe and sound. That&#x2019;s why we offer ShipInsure Protection -&#xA0;an optional add-on for just a small fee at checkout.<h4 id="what-does-shipinsure-cover">What Does ShipInsure Cover?</h4><ul><li style="font-family: Inter; font-size: 16px;">Lost Orders: If your order is confirmed lost by the courier, you&#x2019;ll receive a replacement or refund.</li><li style="font-family: Inter; font-size: 16px;">Stolen Orders: If your order is stolen after delivery (with proof), you&#x2019;re covered.</li><li style="font-family: Inter; font-size: 16px;">Damaged Orders: If your order arrives damaged, we&#x2019;ll make it right.</li></ul><h4 id="how-to-add-shipinsure">How to Add ShipInsure</h4><ul><li style="font-family: Inter; font-size: 16px;">Select the &#x201C;Add Shipping Protection&#x201D; option at checkout.</li></ul><h4 id="why-choose-shipping-protection">Why Choose Shipping Protection?</h4><table><thead><tr><th style="background-color: rgb(153, 214, 234); text-align: center; vertical-align: middle; width: 48.9781%;">Without ShipInsure</th><th style="background-color: rgb(153, 214, 234); text-align: center; vertical-align: middle; width: 50.8774%;">With ShipInsure</th></tr></thead><tbody><tr><td style="vertical-align: middle; text-align: center; width: 48.9781%;">No guarantee for lost/stolen orders</td><td style="vertical-align: middle; text-align: center; width: 50.8774%;">Guaranteed replacement or refund for lost, stolen, or damaged orders</td></tr><tr><td style="vertical-align: middle; text-align: center; width: 48.9781%;">Standard courier claims process</td><td style="vertical-align: middle; text-align: center; width: 50.8774%;">Fast, hassle-free claims process</td></tr><tr><td style="vertical-align: middle; text-align: center; width: 48.9781%;">The customer is responsible for follow-up</td><td style="vertical-align: middle; text-align: center; width: 50.8774%;">Oodie&#x2122; team handles your claim</td></tr></tbody></table> Note: If you choose not to add ShipInsure, we cannot guarantee a refund or replacement for lost or stolen orders.How to Make a Claim<ol><li style="font-family: Inter; font-size: 16px;">Locate Your Details<ul><li style="font-family: Inter; font-size: 16px;">Find your ShipInsure&#x2122; confirmation email (sent after purchase) or have your order number and email address ready.</li></ul></li><li style="font-family: Inter; font-size: 16px;">Go to the ShipInsure&#x2122; Claim Portal<ul><li style="font-family: Inter; font-size: 16px;">Visit the <a href="https://www.shipinsure.io/claims" target="_blank" rel="noopener noreferrer" data-tabster="{&quot;restorer&quot;:{&quot;type&quot;:1}}" tabindex="0">ShipInsure&#x2122; File a Claim page</a>.</li></ul></li><li style="font-family: Inter; font-size: 16px;">Enter Your Information<ul><li style="font-family: Inter; font-size: 16px;">Provide your email address and order number.</li></ul></li><li style="font-family: Inter; font-size: 16px;">Select the Issue<ul><li style="font-family: Inter; font-size: 16px;">Choose the affected items and the issue (lost, stolen, or damaged).</li><li style="font-family: Inter; font-size: 16px;">Select your preferred resolution (refund or replacement).</li></ul></li><li style="font-family: Inter; font-size: 16px;">Describe What Happened<ul><li style="font-family: Inter; font-size: 16px;">Briefly explain the issue in the &#x201C;Tell us what happened&#x201D; section</li><li style="font-family: Inter; font-size: 16px;">The ShipInsure&#x2122; team will review your claim and respond&#x2014;most claims are resolved within 24 hours. </li></ul></li></ol>Important Notes <ul><li style="font-family: Inter; font-size: 16px;">Claims must be filed within 14 days of your package being marked as delivered.</li><li style="font-family: Inter; font-size: 16px;">ShipInsure&#x2122; does not cover orders shipped to the wrong address if the address was entered incorrectly at checkout.</li><li style="font-family: Inter; font-size: 16px;">If you need help or have questions, please reach out to our Comfort Consultants <a href="https://us.theoodie.com/pages/contact" target="_blank" rel="noopener noreferrer">here</a>.</li></ul>

Shipping Protection Explained

We know you’re excited for your Oodie™ order to arrive!. Here’s how to easily track your delivery:. Has it been more than 5 business days since you ordered, and you haven’t received a dispatch notification?. Please reach out to our Comfort Consultant

We know you&#x2019;re excited for your Oodie&#x2122; order to arrive!Here&#x2019;s how to easily track your delivery:<ul><li style="font-family: Inter; font-size: 16px;">Once your order is dispatched (usually within 1-3 business days), you&#x2019;ll receive a tracking number via email.<ul style="font-family: initial; font-size: initial;"><li style="font-family: Inter; font-size: 16px;">Please note: During peak periods, dispatch may take a little longer.</li></ul></li><li style="font-family: Inter; font-size: 16px;">Use this tracking number on either the <a href="https://www.ups.com/track?loc=en_AU&amp;requester=ST/" target="_blank" rel="noopener noreferrer">UPS </a>or <a href="https://tools.usps.com/go/TrackConfirmAction_input" target="_blank" rel="noopener noreferrer">USPS&#xA0;</a>website to view your estimated delivery date and live updates.</li></ul>Has it been more than 5 business days since you ordered, and you haven&#x2019;t received a dispatch notification?Please reach out to our Comfort Consultants <a href="https://us.theoodie.com/pages/contact" target="_blank" rel="noopener noreferrer">here&#xA0;</a>so we can look into it!If you have any other questions or issues with tracking, our team is always happy to assist.

Tracking Your Order

A pre-order lets you secure your favourite Oodie™ items before they arrive at our fulfilment centre. We’ll ship your order as soon as the stock is available - usually on or close to the estimated date listed on the product page. Please note:. If you

A pre-order lets you secure your favourite Oodie&#x2122; items before they arrive at our fulfilment centre. We&#x2019;ll ship your order as soon as the stock is available - usually on or close to the estimated date listed on the product page.Please note:<ul><li style="font-family: Inter; font-size: 16px;">If your order contains a pre-order item, your entire order will be shipped together once all items are in stock.</li><li style="font-family: Inter; font-size: 16px;">The estimated shipping date for pre-order items is shown on the product page.</li></ul>If you have any questions about your pre-order, please reach out to our Comfort Consultants&#xA0;<a href="https://us.theoodie.com/pages/contact" target="_blank" rel="noopener noreferrer">here</a>.

Pre-Orders

Have a question? Reach out to one of our Comfort Consultants! 

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Shipping, Delivery & Returns

Shipping & Delivery Overview

Returns & Exchanges Policy

Shipping Protection Explained

Tracking Your Order

Pre-Orders